Refund policy
30-Day Return Policy
You have 30 days from the receipt of your item to initiate a return if you’re not satisfied.
Return Conditions
- Item must be in its original condition: unworn/unused, with tags, and in original packaging.
- Receipt or proof of purchase required.
Initiating a Return
- Contact us at hello@climberspace.com to start the process.
- Returns should be sent to: Qlayaat, Main Road
- A return shipping label and instructions will be provided upon acceptance.
- Note: Returns without prior request will not be accepted. Return shipping costs are $25 (or $5 for domestic orders).
For any return inquiries, reach out to hello@climberspace.com.
Damages and Warranty
- We offer a 1-year warranty against manufacturing defects. Notify us within 2 months of discovering any defects.
- Warranty does not cover damages from misuse or non-manufacturing related issues.
- Contact us immediately if your order is defective, damaged, or incorrect upon arrival.
Exceptions
- No returns on perishable, custom, personal care goods, hazardous materials, flammable liquids/gases, sale items, or gift cards.
Exchanges
- For exchanges, return the item and make a separate purchase for the new item.
Refunds
- Upon receiving and inspecting your return, we will inform you about the approval status of your refund.
- Approved refunds are processed within 10 business days to the original payment method.
- For delays beyond 15 business days post-approval, contact hello@climberspace.com.